CASE STUDY

Leadership and Communication Coaching for a Leading Telecom Consultancy

A leading telecom consultancy faced challenges as its managers transitioned from specialist roles to generalist management positions. These managers, although technically proficient, needed to develop softer leadership skills such as delegation, communication, and motivation to improve team dynamics and overall productivity. Additionally, the continuous cultural and economic upheavals of recent years had heightened the need for effective internal communication and leadership resilience to maintain team morale and engagement.

Framework Component: Soft Leadership Skills and Team Engagement
This programme focused on transitioning managers from technical roles to leadership using empathy, delegation, and engagement as defined by the Team Dynamics Framework.

Training Delivered:
I provided coaching sessions that included empathy-building exercises, delegation workshops, and team engagement strategies. Simulations allowed managers to practice real-life scenarios, fostering trust and empowerment within their teams.

The organisation faced several key challenges:

Management Performance: Many managers struggled with shifting from a technical to a leadership role, finding it difficult to interpret business mandates in a way that engaged and motivated their teams.
Delegation Issues: Some managers lacked the confidence to delegate tasks effectively, which resulted in them taking on too much themselves, limiting their capacity for strategic thinking and hindering team development.

Lack of Team Engagement: Managers needed support in developing empathetic communication skills to foster stronger bonds with their teams and create a more collaborative and engaged work environment.

The leadership coaching programme aimed to:

Develop managers’ soft leadership skills to ensure they could communicate effectively and motivate their teams.
Upskill managers in delegation and time management, allowing them to focus on strategic objectives while empowering their teams.
Improve internal communication to maintain team morale and build stronger team collaborations, especially in a hybrid working environment.
Create a culture of recognition and accountability, celebrating top performers while ensuring managers led by example in meeting their commitments.

Coaching Case Study:

Session 1 – Deep Dive: This initial session explored each manager’s current leadership style, uncovering the factors shaping their approach to management. Through reflective discussion, managers began to identify the skills needed for effective leadership in their roles, setting the foundation for personal development goals.
Session 2 – Values & Strengths: Using diagnostic tools, managers identified their core values and strengths and learned how these influenced their leadership style. This session helped refine leadership development objectives, ensuring managers aligned their values with their team’s needs and fostering stronger connections and more authentic leadership.
Sessions 3-5 – Leadership Coaching: These sessions formed the programme’s core, where managers were challenged to think critically about their leadership approach. By exploring new delegation, communication, and conflict resolution strategies, managers developed deeper insights into leading their teams more effectively. Through active role-play and real-world examples, managers practised handling difficult conversations with confidence and empathy, which is crucial for maintaining team morale and engagement.
Session 6 – Review & Ongoing Development: The final session reviewed the progress made during the coaching programme. Managers set new objectives for their future leadership journey and mapped out actionable steps to achieve these goals. This session also encouraged managers to integrate coaching into their professional development, ensuring continued growth and adaptability.

Improved Delegation Skills: Managers gained confidence in delegating tasks, allowing their teams to take on more responsibility and grow. This shift freed managers to focus on strategic priorities, improving overall productivity and job satisfaction within the team.
Enhanced Communication: The coaching gave managers the tools to communicate empathetically and effectively with their teams. This led to stronger team relationships, better collaboration, and a noticeable improvement in morale, particularly during challenging times.
Stronger Accountability: Managers learned to hold themselves and their teams accountable, resulting in more consistent commitment delivery and a stronger culture of recognition and respect within the organisation.
Higher Team Engagement: As managers developed greater emotional intelligence and applied their coaching skills, team engagement improved significantly. Employees reported feeling more valued, leading to increased motivation and reduced turnover.

Before I started working with Adele as a Professional Coach, I was struggling with managing my workload and delegation. She listened intently to my concerns and helped me regain confidence in my leadership role. The coaching sessions not only freed up more of my time but also empowered my team to grow. The most valuable part of the experience was learning how to communicate effectively and lead with empathy. I couldn’t recommend Adele’s coaching highly enough.

Sarah King HR Professional “As an HR professional who has worked in a variety of roles across many different industries. Before working with Adele as my coach, I struggled with understanding what was next for me and how to balance work with a busy home life.

The most valuable feature of Adele’s coaching was her ability to listen for the true content of what I was saying and going back to any themes that had occurred during our sessions together. I have been able to unlock more of my potential and truly understand what my core values are and what makes me unique in the workplace.”

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Leadership and Communication Coaching for a Leading Telecom Consultancy

Background

Challenges

Objectives

Approach

Coaching Case Study:

Outcomes

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